Consumer Rights and Issues
The legal process used to resolve disputes when a business fails to meet its obligations is called consumer rights civil litigation. The disputes can be related to refund refusals, delivering faulty goods, or providing poor service. Sunrise Solicitors can help customers with consumer rights and provide expert legal advice that can help achieve a favourable outcome.
Consumer Rights and Issues
The legal process used to resolve disputes when a business fails to meet its obligations is called consumer rights civil litigation. The disputes can be related to refund refusals, delivering faulty goods, or providing poor service. Sunrise Solicitors can help customers with consumer rights and provide expert legal advice that can help achieve a favourable outcome.
What Are Your Consumer Rights in the UK?
In the UK, consumer rights mean the legal protections an individual has when buying goods, services, or digital content. These rights ensure that what you purchase is of good quality, functional, according to description, and safe to use. Under the Consumer Rights Act 2015, if something goes wrong, consumers can claim a refund, repair, or replacement.
Consumer Rights Act 2015
The specific rights and remedies available to consumers when purchasing goods, digital content, or services are set out in the Consumer Rights Act 2015, which came into force on 1 October 2015. It covers:
- Faulty products
- Ensuring services are carried out with reasonable care and skill
- Right to repair or replace faulty digital content
- Addressing unfair contract terms
The law is designed to make rights clear to both consumers and businesses.
New Protections Under the DMCC Act 2024
The UK law, “The Digital Markets, Competition and Consumers Act 2024 (DMCC)”, strengthens consumer protection, promotes fair competition, and regulates digital markets. From April 2025, key changes include:
- Stronger protection against unfair trading, such as fake reviews and misleading prices
- Ban on fake reviews and drip pricing
- Clear rules for invitations to purchase
- Protection for vulnerable consumers
Common Consumer Rights Issues We Resolve
Sunrise Solicitors can help you resolve the following issues:
Faulty Goods and Refund Disputes
Consumers are entitled to a full refund within 30 days for faulty products. After this period, retailers must repair or replace the item. If retailers refuse, Sunrise Solicitors can guide you in resolving disputes and securing a fair resolution.
Unfair Trading Practices
Fake reviews and drip pricing are considered unfair trading practices under the DMCC Act 2024. Sunrise Solicitors can help challenge unfair pricing and provide guidance throughout the process.
Poor Service and Contract Breaches
Under the Consumer Rights Act 2015, services must be delivered with reasonable care, skill, time, and price. If standards are not met, Sunrise Solicitors can help recover losses through civil litigation.
Why Civil Litigation for Consumer Disputes?
Civil litigation can help consumers challenge unfair treatment, faulty goods, or poor service when retailers refuse refunds or repairs.
When Retailers Ignore Your Rights
Retailers may refuse refunds, repairs, or replacements. You have the legal right to take action, including reporting them to Trading Standards.
Small Claims Court vs. Solicitor Support
- Small Claims Court: Affordable, self-managed route for resolving disputes.
Solicitor Support: Helps gather evidence, prepare cases, and increase chances of winning. Sunrise Solicitors provides expert guidance throughout.
How We Fight for Your Consumer Rights
Sunrise Solicitors provides practical support and clear legal guidance at every step:
- Free Case Assessment
- Assistance with Negotiation or Court Action
Winning Your Refund or Remedy
Costs of Consumer Rights Litigation
Litigation costs include solicitor fees and court fees. Sunrise Solicitors provides transparent pricing with no hidden costs.
Affordable Fixed Fees and No Win No Fee
- Fixed Fee: Set price for legal service, no hidden charges.
- No Win No Fee (Conditional Fee Agreement): Pay only if you win your case.
Court Fees vs. Claim Value
Court fees depend on the value of your claim. Sunrise Solicitors simplifies this process and informs you of exact fees upfront.
Frequently Asked Questions
Small claims court or civil litigation can be used.
Yes, especially if the retailer refuses to cooperate.
Depends on complexity; from a few weeks to several months.
Proof of purchase, such as receipt, bank statement, or packaging.